Terms and conditions

1. Provider and scope

x-MuZiC.com is a personalised song creation project currently in testing. In these terms, “we” and “the provider” refer to the person operating the project. For questions and feedback, use support@x-muzic.com or the website contact form.

The customer is the person ordering the song. A consumer is an individual acting outside their trade or profession; special statutory consumer protection applies to those individuals. Orders may be placed by adults with legal capacity, or authorised representatives of organisations. Browsing the website creates no obligation to pay.

2. What the order includes

The order covers creation and one-off supply of personalised digital audio based on the selected language, occasion, recipient, genre, mood, vocals and description. We use generative AI for lyrics, music and/or synthetic vocals. Performance by a particular person or famous artist is not promised.

You receive a completed MP3 file and the selected number of versions. Unless expressly agreed, music videos, sheet music, separate instrument tracks, project files and music distribution services are not included. Alternative versions may differ in melody, arrangement and vocal interpretation. Examples do not promise an identical result; creative freedom does not override agreed characteristics or statutory conformity requirements.

3. Ordering and formation of the contract

Before paying, review the details, extras, delivery time and total price. You can return to previous steps to make corrections. Check names, pronunciation, important facts and your email address. Tell us in advance about essential requirements, including a particular event or date.

For paid orders, the contract is concluded when payment is successfully confirmed and the order is accepted by the system. Opening the payment page without a successful transaction does not create a paid order. Confirmation, the agreed terms and required pre-contract information are provided on a durable medium, such as an email you can save.

The specific offer and individual agreements form part of the contract. Changes to specifications or price after conclusion require customer agreement. An order is a one-off purchase, without subscription or automatic renewal.

4. Price and payment

The amount due is the final price displayed before confirming payment, including applicable taxes and selected extras. A second version, faster delivery and other paid options are included only if selected. Discounts apply subject to the conditions announced in advance.

Payments are processed through Stripe using the methods available at checkout. This does not replace our obligations for the order. Your bank may apply its own currency conversion terms. Contact us about duplicate charges or errors; we will check the transaction and return amounts received without being due.

5. Free preview and full song

When available, you can request a free 30-second preview by email. The request does not oblige you to buy the full song or authorise automatic charging.

The full version is supplied after a separate, explicit payment of the unlock price shown in advance. This may differ from the price of a direct paid order; any surcharge and total are displayed beforehand. Listening to the free preview does not waive rights under a future paid order.

6. Delivery time and method

The deadline displayed and agreed for the particular order applies, based on the selected speed and stated working hours in the Europe/Sofia time zone. Processing begins after confirmed payment for paid orders, or after submission for free previews. Changes to the agreed deadline require customer agreement.

Delivery is by email attachment and/or download link. You need a working email address, internet access and a device with an MP3 player and available storage. Check your spam folder. Request delivery again if the email is missing, the link does not work or the file is damaged. A “sent” status does not prove proper supply of inaccessible content.

Save a local copy. Indefinite online storage is not promised unless separately agreed; statutory rights remain unaffected. If delivery is late, you can request performance and terminate the contract where the legal conditions are met. An essential agreed deadline or refusal to supply may permit termination without further waiting.

7. Corrections and creative preferences

Tell us promptly about errors in the details you entered. We will check whether changes remain possible at the current production stage. A new story, genre or recipient after creation may require a new order or additional payment, only after a quotation and your agreement.

A name we render incorrectly, a failure to use the agreed language, a missing paid version or a technical defect may constitute non-conformity. Preferring a different melody alone does not establish a defect, but does not exclude an existing withdrawal right or remedies for actual non-conformity. Unlimited free revisions are not promised.

8. Cancellation before and after the song is sent

You can cancel your order and receive a full refund if we receive your request before the song is sent. Email support@x-muzic.com or use the contact form and provide details that allow us to identify your order.

After the song is sent, we do not offer voluntary refunds solely for a change of mind or personal preference. Refunds after that point are made where there is an applicable statutory ground. This policy does not limit mandatory consumer rights.

Your song is personalised digital content supplied without a tangible medium. Once supply has begun, the right of withdrawal is lost and a change of mind alone does not entitle you to a refund if you gave prior express consent for supply to begin before the withdrawal period ended, acknowledged that you would lose that right, and received our confirmation of the contract, consent and acknowledgement on a durable medium, such as email.

Accepting these terms, paying, personalising the song or simply receiving the file does not replace these requirements. Where a statutory right of withdrawal applies, it may be exercised within the period prescribed by law by sending a clear statement to support@x-muzic.com or through the contact form. Statutory extensions of that period for failure to provide mandatory information also apply.

Loss of withdrawal rights does not remove remedies for defects or non-performance. If a separately agreed component is a service, the corresponding legal rules apply to an express request for early performance, proportionate payment and loss of withdrawal rights only after full performance with the necessary consents.

9. Withdrawal statement template

To: x-MuZiC.com, email support@x-muzic.com. I hereby give notice that I withdraw from the contract for order [number and description]. Order/contract date: [date]. Consumer name: [name]. Address: [address]. Contact email: [email]. Statement date: [date]. Signature: [only for submission on paper].

Using this template is optional; any unambiguous statement is accepted. A missing order number does not invalidate a statement from which we can identify the contract.

10. Complaints and conformity

Provide the order details, problem, preferred remedy and available evidence. Use the email or contact form without excluding other lawful methods. We register complaints and provide a document with the date and registration number.

For a one-off supply of digital content, a conformity complaint may be made within two years of supply, subject to statutory conditions. The period is suspended while the content is brought into conformity. This is not a promise of online storage. Valid non-conformities are remedied free of charge, within a reasonable time and without significant inconvenience.

Where correction is impossible, disproportionate, refused or not properly performed, or a problem recurs or is sufficiently serious, statutory price reduction or termination remedies apply. For paid content, termination for non-conformity is available unless the defect is minor; the provider bears the burden of proving it is minor.

11. Refunds

We refund the full amount paid when we receive a cancellation request before the song is sent. After it is sent, refunds are made where there is an applicable statutory ground, including a valid exercise of a statutory right of withdrawal or termination of the contract.

Amounts due are refunded without undue delay and within the applicable statutory time limits. This also applies to a statutory price reduction for digital content. We use the original payment method unless you expressly agree otherwise without cost to you.

We do not charge an administration fee for exercising statutory rights or substitute a voucher for a refund due without consent. Following withdrawal or termination, the customer must stop using and sharing the affected content with others. A price reduction alone does not end the right to use it.

12. Use and intellectual property

After full payment, the customer receives permission to use the delivered song and lyrics for personal and commercial purposes, including sharing, videos, advertising and music distribution, without further licence fees payable to us for the agreed use. This covers rights we own or may grant and does not transfer rights in third-party materials added by the customer.

AI generation alone does not guarantee copyright protection, exclusivity or the absence of similar results for others. We do not promise “100% exclusive copyright” or transfer inalienable personal rights. This clarification does not exclude our responsibility if third-party rights prevent the agreed use.

Spotify, Apple Music, YouTube and other platforms apply their own AI, distribution and monetisation rules. Acceptance, revenue or eligibility for Content ID are not guaranteed. Do not claim exclusive rights you do not hold. Your order does not automatically authorise us to publish the personal story or song in advertising or a portfolio.

13. Customer materials

Provide materials and data you are entitled to use. Do not submit third-party works without permission, illegal content, threats, defamation or material infringing privacy. Do not request deceptive impersonation of a real person or unlawful imitation of their voice.

You authorise the processing and creative adaptation necessary for the order, including through technical and AI providers in compliance with data protection rules. This does not transfer ownership of your materials or cover independent advertising use.

We may request clarification or refuse an unlawful or technically unfeasible request and notify you. If we entirely refuse performance after payment, we refund the undelivered order. There is no automatic forfeiture of payments or unlimited customer indemnity.

14. Personal data and reviews

We process contact, recipient, story, payment and delivery data as necessary for the purpose and legal obligations. Do not include personal identification numbers, passwords, health data or other unnecessary sensitive information. For other people, especially children, provide only necessary information with an appropriate legal basis.

Information about the controller, legal bases, recipients, international transfers, retention and rights is supplied separately as privacy information. These terms do not replace it or constitute blanket consent to marketing, publication or AI training with personal data. Reviews, photographs and videos are published according to the separate permissions for that feature. Purchasing does not oblige you to provide a positive review or video.

15. Liability

Each party is responsible for non-performance under applicable law. Using AI, a payment provider or a subcontractor does not release us from our own contractual obligations. We do not guarantee a particular emotional reaction, popularity or financial outcome.

If technical difficulties or extraordinary events arise, we notify the customer and take reasonable mitigating action. This does not permit indefinite postponement or withholding a refund due. Liability for intentional misconduct, gross negligence or other liability that cannot legally be restricted is not excluded.

16. Applicable law and disputes

Bulgarian law applies. For consumers habitually resident in another country, this choice does not remove protection under mandatory provisions applicable under private international law. Disputes are heard by the legally competent court, without mandatory arbitration or exclusive jurisdiction at the provider’s address.

You may seek assistance from the Bulgarian Commission for Consumer Protection through kzp.bg and the competent conciliation commission under the applicable procedure. For cross-border EU consumer disputes, you may also contact the European Consumer Centre. Negotiations do not remove rights to complain or seek judicial protection.

17. Versions and effect

The version provided and accepted when the contract was concluded applies to the order. Later website changes do not retrospectively change existing orders. Save the confirmation and terms provided.

Translations convey the same meaning. Differences cannot restrict mandatory consumer rights; unclear consumer clauses are interpreted in the consumer’s favour. An invalid individual clause does not remove the other applicable terms or statutory protection.