A personalised MP3 song with lyrics, music and vocals created with AI assistance from your chosen settings and story. We email the number of versions you selected as a file and/or download link. The basic order does not include a music video, separate instrumental tracks or publication on music platforms.

Tell us who the song is for, the occasion, important names, shared memories and your message. Explain how to pronounce unusual names and highlight anything that must be included. Check the selected language and facts before ordering. Do not send copyrighted lyrics without permission or unnecessary sensitive personal information.

We use generative AI for lyrics, music and/or synthetic vocals. The genre, mood and vocal type guide the result, but do not mean a performance by a particular artist or a copy of their voice. Examples show possible results; your song will have its own melody and interpretation.

Versions are different musical interpretations of the same order, for example with different melodies, arrangements or vocal performances. Two versions do not mean two separate orders with different stories. The extra charge for a second version is shown in the form before payment.

Check the estimated date and time in the final step of the form for your selected delivery speed. Processing of paid orders starts after payment confirmation. Delivery times take account of the published working hours and the Europe/Sofia time zone. We deliver by email. Order ahead for a special occasion and contact us if the displayed deadline does not suit you.

The total is shown before payment and includes your selected versions, delivery, paid extras and applied discount. This is a one-time order with no subscription or automatic renewal. Stripe processes payments using the methods available at checkout. If the amount does not match your choices, do not confirm payment; contact us.

If you entered a wrong name or fact, contact us immediately with your order details and the exact correction. Changes depend on the stage of production. A new story, genre or recipient after production may require an extra charge agreed in advance. If we missed an agreed requirement or supplied a defective file, request a correction at no cost. A different musical preference alone does not establish a defect; unlimited revisions are not promised.

Check Spam and Promotions folders and the email address used for the order. Try downloading again and opening the file in an MP3 player. If the deadline has passed, a version is missing or the link fails, use the contact form and include your order number if available and a description of the problem. Save a local copy of your delivered song.

Check for an order confirmation and your bank’s payment status. Opening checkout alone does not mean a successful purchase. If money was taken without confirmation or you suspect a duplicate charge, contact us before paying again. Include your email, date, amount and order number if available. Never send a full card number, CVC or passwords.

After full payment, you may use the song for personal and commercial purposes under our terms and the rights we can grant. This does not guarantee exclusive copyright in AI content or grant rights to third-party materials you supplied. External platforms decide whether to accept the song and allow monetisation or Content ID; we do not promise approval or earnings.

You can cancel your order and receive a full refund if we receive your request before the song is sent. After it is sent, we do not offer voluntary refunds solely for a change of mind; refunds remain available where there is an applicable statutory ground. Your statutory rights, including those for a defective or undelivered song or one that does not conform to your order, remain. Use our contact form or email support@x-muzic.com. See “Cancellation and refunds” below for details.

An order alone does not authorise us to use your story or song in advertising or our portfolio. We process the information needed to create and deliver the order, including through technical and AI providers, as described in our privacy information. Publication of customer reviews, photos and videos is separate and depends on the relevant permissions.